Please only use the custom messaging service for prescription queries, any other messages received will not be actioned.
Online Services have changed
The system provider has made some changes to online services, in particular the way in which you access the area of the system where you can request repeat medications.
To request your repeat medications now you will need to log in to SystmOnline (your username and password will remain unchanged)
Select the Medication option from the Home page
Select the Medication option again from the list of menu options available and your repeat medication will be presented to you in a table to select from.
Do Not click on the Prescription Request Option – this area of the system is used to review the requests once you have made them. You cannot request medication from this area.
We have created a quick step by step guide to assist patients using the Online services, please click on the link below to view the guide
Online Services - Quick Guide for Patients
The fastest and most efficient way of ordering your repeat prescription is on-line via the link at the top of this page. Speak to Reception for details of registering for online services.
We offer the electronic prescription service so you can go straight to your chosen pharmacy to collect your medicine once your prescription request has been processed by us. This is the most efficient and time-saving method and saves you a journey to the surgery. Please let us know which pharmacy you would like to use.
Repeat orders can also be made by returning the tear-off slip from a previous prescription. First tick the correct box for the items you require and then send in one of the following ways:
- Post your request slip (if you enclose a stamped addressed envelope we will post your script back to you).
- Deliver by hand to the surgery, either to reception or the post box at the front entrance.
- Fax your request.
We do not take prescription requests over the phone. This is general policy and is due to risk of error.
All new requests require two identifying factors e.g. name AND address/ name AND date of birth.
Local Pharmacy Services
Your local pharmacy may provide a collection and delivery service. If you nominate your preferred pharmacy your prescription will automatically be delivered to that pharmacy saving you a trip to the surgery!
For your safety, patients on repeat medication will be asked to see a doctor, practice pharmacist, nurse practitioner or practice nurse at least once a year to review these regular medications. When this review is due a notification should appear on your repeat slip so please watch out for it and ensure that you book an appropriate appointment as further prescriptions cannot be issued until you have had a review.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Medicine Sick Day Rules
When you should stop taking your medication?
When you are unwell with any of the following:
- Vomiting or diarrhoea (unless only minor)
- Fevers, sweats shaking
Then STOP taking the medicines listed here. Restart when you are well (after 24-48 hours of eating and drinking normally). If you are in any doubt, please contact us or your pharmacist.
- ACE Inhibitors: Medicine names ending in 'pril' e.g. lisinopril, perindopril, ramipril
- ARBs: Medicine names ending in 'sartan' e.g. losartan, candesartan, valsartan
- NSAIDs: Anti-inflammatory pain killers e.g. ibuprofen, diclofenac, naproxen
- Diuretics: Sometimes called 'water pills' egg furosemide, spironolactone, indapamide, bendroflumethiazide
- Metformin: A medicine for diabetes