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Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Testing and tracing
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
People at high risk
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
But the way in which you receive medical care has changed to protect you and our staff. This will mean:
They are closed mid-morning & mid-afternoon for staff to receive updates on the coronavirus situation and any required changes to our systems.
We continue to receive an increased number of telephone calls from patients. Our dedicated team of Receptionists, Administrators and Clinicians are working hard to provide services during this challenging period. We would request that our patients are respectful and kind to the team at all times.
Please do not email the surgery if you have a query regarding a medical matter as we cannot guarantee that emails are responded to promptly.
If you have an eye problem, click here for more information before contacting the surgery.
Booked nurse appointments in the practice remain available for:
Telephone nurse appointments are available for contraceptive pill reviews.
Annual reviews are currently paused, the highest risk patients will be assessed, and will be contacted by the surgery if able.
Joint injections are currently not being offered.
Our walk-in Phlebotomy clinic is currently closed. Appointments are available for ESSENTIAL blood testing only and these are on a booked basis within Mowbray Square Medical Centre.
We would ask that patients do not pre-order more medication that you actually need. This is to ensure that an artificial shortage is not created.
We cannot issue repeat prescriptions via telephone. The easiest way to order your prescriptions is on the NHS app or through online access.
If you want to set up online access in order to request your prescriptions we can do this over the phone, simply by checking some personal details and security checks with you. You can find more information here on GP online services.
If you are not able to order your prescription through one of these online services, you can post your request to us, or drop it in the post-box outside of the building by the front door.
Please do not enter the building!
All prescriptions are now being sent electronically to a pharmacy of your choice, to reduce the risk to you, and our staff, by patients coming in to collect paper prescriptions.
You can nominate your preferred pharmacy by informing us over the phone, at your local pharmacy, or as an online message when ordering your prescription.
Letters have been sent by the government to ‘very high risk’ patients already. This includes people who:
These patients are advised to SHIELD themselves for 12 weeks see the Government advice on Shielding.
If you have received a NHS letter or are caring for someone who has, you can register for further support by clicking here or call 0800 028 8327 (the Government's new dedicated helpline)
For those who might need support while shielding or self-isolating, the NHS Volunteer Responders can help with tasks such as collecting shopping and prescribed medicines or driving patients to medical appointments. The scheme is already helping thousands of people every day.
People who have been advised to shield can ask volunteers for short-term help by calling 0808 196 3646 between 8am - 8pm.
Patients who are ‘at increased risk’ are :
These patients need to very strictly follow the Government advice on Social Distancing. We do not yet know how long they are expected to do this.
If you have suspected COVID-19 or someone in your household does then you should follow the Government advice on Self Isolating.
If you need it for your employer you can obtain an isolation note by visiting NHS 111 online, rather than contacting a doctor. For COVID-19 cases this replaces the usual need to provide a fit note (sometimes called a sick note) after 7 days of sickness absence.
We have been receiving a number of questions from patients regarding their ability to work due to the current Covid-19 outbreak.
If you have a query as to which group you fall into and are very concerned you may contact reception. We will usually SMS (text) a simple reply but this may not be the same day.
We are sorry but due to the extreme pressure on the NHS currently we are NOT able to:
A fit note is an official written statement from a doctor giving their medical opinion on a person's fitness for work. They might also make recommendations for how the employer could support the employee.
You can still request these on e-consult, or via our reception as in the past.
This is a hugely challenging time for everyone but for some it’s especially hard. Some people find themselves particularly isolated by social distancing.
NHSX, the Department of Health and Social Care (DHSC) and the Ministry for Housing Communities and Local Government (MHCLG) have announced 18 innovative digital solutions under the TechForce19 challenge. The funding for each project will be used to develop new ways to support vulnerable people who need to stay at home or need other help in the community for extended periods of time.
Successful projects already offering help include:
Feebris for the most vulnerable who are isolating – an app to help carers identify health risks and deterioration within elderly communities
Neurolove.org to support young people with mental health – a platform providing a friendly ear and human support for young people to help them to keep virtually social and safe online
Peppy for parents – helping parents-to-be and new parents remotely access trusted, convenient advice from perinatal and mental health issues
Vinehealth for cancer patients – a mobile app to support cancer patients during treatment and easily track and understand their care, including their symptoms, side effects, appointments and medications
For more information about the programme visit Techforce19.uk
Since the Prime Minister announced social distancing measures to slow down the spread of COVID-19, a set of restrictions on daily activity to contain the spread of the virus were introduced. As a result of these restrictions, the Department of Health and Social Care has taken the decision to suspend all non-urgent dental activity.
NHS dental practices are providing telephone advice and triage. All dental practices are responsible for triaging patients who contact the practice seeking access to urgent dental care regardless of whether they are considered ‘regular’ patients of the practice. This means patients that do not have a regular NHS dentist can still access urgent care.
The dentist will assess the patient over the telephone, including giving advice and, if needed, prescriptions for painkillers or antibiotics which can then be collected from, or delivered by, a local pharmacy. If the dentist feels a “face-to-face” appointment is clinically necessary, and essential, then they will make arrangements for treatment to be carried out at a local urgent dental centre.
Patients with an urgent or emergency dental condition must not attend any clinics without being telephone triaged first. This system also helps manage the flow to treatment centres and avoid queues (in line with social-distancing measures).
There are clinics across the North East and Yorkshire, with a number of locations in each Local Authority area. This ensures local access during this period and all centres have measures in place to minimise any risk from Covid-19.
Patients are asked not to visit A&E departments with non-urgent dental problems.
Outside of normal dental practice hours and at weekends, patients should contact NHS111 to access advice and support, following which a “face-to-face” appointment will be made, if clinically necessary.
Community dental services (CDS) retain responsibility for triaging patients with additional and complex health or social care needs, who contact the service seeking access to urgent dental care.
For further information, please contact the NHS England and NHS Improvement local dental teams as follows:
North East and North Cumbria - firstname.lastname@example.org
Yorkshire and Humber – email@example.com
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