Repeat Prescription Requests

We would ask that patients do not pre-order more medication that you actually need. This is to ensure that an artificial shortage is not created.

The easiest and most efficient way to order your prescriptions is on the NHS app or through online access.

If you would like to set up online access in order to request your prescriptions we can do this over the phone, simply by checking some personal details and security checks with you. You can find more information here on GP online services.

If you are unable to order your prescription through one of these online services, you can post your request to us, or drop it in the post-box on the outside of the building by the front door. Please ensure that you provide two identifying factors e.g. name AND address/ name AND date of birth.

Please do not enter the building just to drop off a prescription request!

Please Note: We do not accept repeat medication requests over the telephone. This is general policy and is due to the risk of error.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Nominated Pharmacy

All prescriptions are now being sent electronically to a nominated pharmacy of your choice, to reduce the risk to you, and our staff, by patients coming in to collect paper prescriptions.

You can nominate your preferred pharmacy by informing us over the phone, at your local pharmacy, or as an online message when ordering your prescription. For more information regarding the electronic prescription service, please click here.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Hospital Requests

When you are discharged from hospital you should normally receive 7 days’ supply of medication.

On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via a stamped addressed envelope before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.

The Doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.