Our aim is to ensure we provide safe, quality care to all of our patients. We ask that you give as much information as you feel able to, in order to assist the prioritisation of our patients who have the highest clinical need.
We offer a varied appointment system and try our best to meet your individual needs.
We offer an e-Consultation service and if you have access to the internet this is, by far, the easiest way to submit your health queries to us and for a clinician to review your needs. Whether it’s an ailment or an admin query. Please click on the e-Consultation button above to access the system.
Appointment for urgent, on the day care
If you call the surgery because you feel that your symptoms are urgent and need on the day attention, Our patient services team are specially trained to help you get the most appropriate treatment as quickly as possible. In order to do this, they may need to ask you some questions. Please give as much information as you feel able to so that they can offer you an appointment with the most appropriate clinician, this may not be a GP. We employ a variety of Clinicans to meet the needs of our patients.
Each GP appointment is for 10 minutes. If you feel you may require a longer appointment please advise the patient services team.
At present, due to Covid-19 restrictions, appointments cannot be booked on-line.
Our practice nurses and health care assistants offer a variety of appointments daily to support patients with long-term conditions (such as diabetes and asthma) as well as minor illness and wound management. The team have varied skills and specialisms, so please discuss your needs with the patient services team to help us to provide you with the best care.
Coronavirus - Update
Please do not book a GP appointment or attend your GP Practice if:
you think you might have coronavirus
- in the last 14 days you've been to a country or area with a high risk of coronavirus
- you've been in close contact with someone with coronavirus
NHS 111 has an online coronavirus service - https://111.nhs.uk/covid-19 that can tell you if you need medical help and advise you what to do.
Call 111 if you need to speak to someone.
For the latest Covid-19 advice please visit www.nhs.uk
Cancel an Appointment
It is important that you inform the patient services team if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Missed Appointments policy
Appointments are in high demand with doctors and nurses. Currently we lose approximately 25 appointments per week because patients do not turn up and do not let us know. This is equivalent of 4 hours of doctors/nurses time.
We do understand that due to circumstances beyond a patient’s control that you are sometimes unable to attend. However, we ask patients to let us know as soon as possible so we can reallocate that appointment to another patient. This is possible even at very short notice so it is important that, if you are registered for our on-line booking appointments system, you cancel your appointment using this system alternatively telephone the practice to cancel as soon as you can.
We can help by sending you a text reminder of your appointment 24 hours in advance – please ensure we have your correct mobile number if you wish to use this service.
Due to the increasing numbers of patients failing to cancel appointments, we have implemented the following policy:
If a patient fails to attend a pre-booked appointment on more than one occasion in the previous six months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.
If the patient does not attend again i.e. a total of three occasions in a twelve month period, we reserve the right to remove that patient from our list. Each case will be discussed at a Partners’ Meeting and we will write again to patients in these circumstances to let them know the outcome of these discussions.
Text Reminder Service
We have a texting service which allows you to recieve confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Extended Practice Opening Hours
We are open from 7.30am until 7pm on Tuesday, Wednesday and Thursday each week. We provide early morning and evening appointments in our extended hours clinics for workers and schoolchildren.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.