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We have created a quick step by step guide to assist patients using the Online services, please click on the link below to view the guide

Online Services - Quick Guide for Patients

Appointments

We offer a varied appointment system and try our best to meet your individual needs.

Each routine GP appointment is for 10 minutes and can be booked up to 4 weeks in advance. If you feel you may require a longer appointment please advise the receptionist.

Routine GP appointments can be booked and cancelled on-line.  Please contact the surgery to register for this service.

Appointments for Urgent Problems

We operate a ‘triage’ system for urgent problems which is managed by a triage team consisting of a Duty Doctor and Nurse Practitioner on a daily basis.  This ensures that patients who have the greatest clinical need to see a doctor or other health professional within 24 hours are given care on the same day or the next day.

If you feel that you need urgent attention and require an appointment for the same day, you may be offered a telephone slot with the Duty Doctor or Nurse Practitioner who will call you back to discuss your symptoms so it is important that you are available when the doctor calls back. A course of action will be agreed with you which will either be a face-to-face consultation with a doctor, a face-to-face consultation with a nurse or your problem may be managed over the phone.

Our aim is to ensure we provide safe, quality care to all of our patients.  We ask that you give the receptionists as much information as you feel able to in order to assist the triage team to prioritise patients who have the highest clinical need. 

Extended Opening

We are open from 7.30am until 7pm on Tuesday, Wednesday and Thursday each week.  We provide early morning and evening appointments in our extended hours clinics for workers and schoolchildren.

Please note our telephone lines are open between 8am - 6pm every day.

Telephone Appointments

Routine telephone appointments to discuss test results or other administrative matters are available to book ahead with any of the GPs.

Nurse Appointments

Our practice nurses and health care assistants offer a variety of appointments daily to support patients with long term conditions (such as diabetes and asthma) as well as minor illness and wound management. The team have varied skills and specialisms, so please discuss your needs with the receptionists to help us to provide you with the best care.  

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Missed Appointments policy

Appointments are in high demand with doctors and nurses.  Currently we lose approximately 25 appointments per week because patients do not turn up and do not let us know.  This is equivalent of 4 hours of doctors/nurses time.

We do understand that due to circumstances beyond a patient’s control that you are sometimes unable to attend.  However, we ask patients to let us know as soon as possible so we can reallocate that appointment to another patient.  This is possible even at very short notice so it is important that you telephone the practice to cancel as soon as you can.  If you are registered for our on-line booking appointments system, you can also cancel your appointment using this system.

We can help by sending you a text reminder of your appointment 24 hours in advance – please ensure we have your correct mobile number if you wish to use this service.  

Due to the increasing numbers of patients failing to cancel appointments, we have implemented the following policy:

If a patient fails to attend a pre-booked appointment on more than one occasion in the previous six months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.

If the patient does not attend again i.e. a total of three occasions in a twelve month period, we reserve the right to remove that patient from our list.  Each case will be discussed at a Partners’ Meeting and we will write again to patients in these circumstances to let them know the outcome of these discussions.

 
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